Managed services (also known as Operational Maintenance Outsourcing – OMS) cover the tasks of monitoring, administration, and operation of SAP environments, ensuring their Operational Readiness (OR).
The objective is to maintain optimal systems based on the following four main pillars:
- Availability: Users must be able to perform their tasks at the times required by their activity.
- Security: Users must be able to access their transactional data, regardless of their location, with the highest level of confidentiality for the data being handled.
- Performance: SAP response and processing times must not impact users’ daily work.
- Scalability: SAP environments must be regularly updated and capable of supporting the implementation of new features or technologies.
The above services are carried out using Solution Manager and other operational and administrative tools.
The above services are carried out using Solution Manager and other operational and administrative tools.
Applium’s approach aims to manage all monitoring and administrative tasks across the various hardware and software layers required for SAP’s proper functioning. Applium offers a flexible and modular solution, particularly suited to the needs of SMBs.
This offering is formalized in the Managed Services Catalog. Each task is identified as a Work Unit (WU).
Each Work Unit includes:
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A description
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A fixed price
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A lead time in business days
Work Units are divided into four categories:
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4 WUs related to actions on operating systems for SAP
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8 WUs related to actions on databases (regardless of their type: SAP HANA, Oracle, MS SQL, ASE, etc.)
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31 WUs related to actions on SAP (account management, client management, patch application, etc.)
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44 WUs related to infrastructure actions (on our Azure-compatible and OVH hosting offerings)
Link to our Public Managed Services Catalog: www.applium.fr/catalogue
Managed services are provided by Applium’s SAP Support and Maintenance Center, which also delivers AMS (Application Maintenance Services) and SAP Vendor Support services. Clients entrusting Applium with AMS, Managed Services, and SAP Vendor Maintenance benefit from a single point of contact covering:
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SAP standard
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SAP configuration
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Custom programs
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Infrastructures
Monitoring and Operational Readiness of your SAP environments 24/7
For many clients, SAP usage never stops, and even the slightest production downtime or SAP malfunction is unacceptable, including at night, on weekends, and holidays. To meet these immediate responsiveness needs at any time, Applium offers its services 24 hours a day, 365 days a year.
A team of experts is always ready to intervene in case of critical incidents on your Production environments, ensuring the continuous operation of your activities.
Several SAP clients benefit from our 24/7 managed services, including Adova (CDC Habitat), Atlas For Men, Etanco, Groupama, SGD Pharma, Société du Grand Paris, Verescence, and more.
