The key to successful knowledge and skills transfers

In the digital age, where the pace of change is accelerating, employees are increasingly forced to adapt to new business processes. Qualification is one of the most important building blocks, and lack of knowledge is one of the first obstacles to digital transformation.

Processes not respected, resulting in additional workload,
Process changes not assimilated,
Occasional processes: how to train and support users?
Training and support for new recruits and temporary staff,
How can users be made more autonomous and more efficient?
High volume of Level 1 support due to unfamiliarity with the system and/or processes,
Loss of in-house knowledge/skills (turnover, absences),
Incomplete or non-existent support materials, problems monitoring and updating documentation,
No defined process for updating learning material

YOU ENCOUNTER THE FOLLOWING PROBLEMS :

It’s essential that your employees keep their skills and knowledge up to date, in order to improve performance. Change drives training needs!

SAP Enable Now

SAP Enable Now is a complete solution for collaboratively creating and deploying the following training modalities:

Classical training: media creation for e-learning programs, ” micro-learning ” on-demand, knowledge tracking and assessment,…
Informal training: self-training (interactive demo, exercise and test mode), knowledge sharing and centralization; user manuals and documentation (processes), scripts for testing,…
Active support: next-generation context-sensitive help, with assistance and content provided according to the context of the application used

Whatever the type of training – traditional, informal or active support – SAP Enable Now gives you the means to create and deliver your courses simply and efficiently.

It also offers flexible deployment options for on-premise or cloud-based user access.
SAP Enable Now can be used with any IT solution, not just SAP solutions.

CREATE AND DIFFUSE YOUR TRAINING CONTENT MORE EFFECTIVELY

The SAP Enable Now solution lets you combine different types of content to be read, listened to or viewed, to create a stimulating and motivating learning environment.
It lets you easily create highly accurate, reusable training materials.
With just a few clicks, you can add videos, animations or detailed, fully interactive software simulations.

For optimum return on investment, you can distribute and use this training content almost immediately.
You can also enhance the content by including customized formatting.

PARTAGEZ ET CENTRALIZEZ LA CONNAISSANCE DE VOS FLUX

With SAP Enable Now, you can generate your media and manuals automatically from software simulations, taking into account your own templates.

You can generate and distribute a knowledge library, centralizing your existing documentation and that created by SAP Enable Now.

The link to the library can be integrated into applications and portals, intranet search, e-mails/signatures, etc., to simplify access and promote the dissemination of information.

Translation and content lifecycle management: SAP Enable Now offers a content translation function, an automated maintenance and updating tool, a content validation workflow…

CONTEXTUAL HELP THAT PRESENTS ITSELF TO USERS

The SAP Enable Now solution guides your employees through new or modified processes, with instructions, tips and recommendations in support documents that appear automatically. This gives users the proactive support they need to complete their tasks quickly and efficiently.

The software detects the context in which the user is working, and then offers a range of suitable supports:

Guided Tour: The area of the feed to be entered is highlighted. Once entered, the next zone to be entered is highlighted in turn, so the user is guided through the entry process.
Context Help: Icons are placed on application buttons or zones. The user then has access to additional information (management rules, triggered actions, etc.) to better understand and control the flow.
Simulation: The user has access to a dynamic demonstration of the flow. They can replay the process in exercise or accompanied mode.

Two tools are available to distribute these aids:

Desktop Assistant for all office, web and SAP S/4 applications
Web Assistant for SAP web solutions (Fiori, Ariba, TM, SuccesFactors…)

Discover our videos explaining the SAP Enable Now solution.

Accelerated adoption of changes through active support and continuous access to information,
Reduce user errors by providing help with tasks in progress,
New recruits are autonomous and operational more quickly thanks to active support and continuous access to information,
Fewer 1st level calls to IT thanks to continuous access to information,
Reduced training costs and operating expenses thanks to Content Lifecycle Management,
Improved training success, satisfaction and retention thanks to accurate, varied and interactive content,
Improved TCO thanks to faster, more efficient skills transfer.
Accelerated ROI on enterprise applications (SAP and non-SAP) with a proven knowledge transfer solution.
Improve the quality of your data and reduce the time it takes to run your business processes, thanks to relevant, functionally-appropriate media.
Accelerate content creation in all areas of the company

CONCRETE BENEFITS

Adopt new technologies and organizational changes quickly with SAP Enable Now. With active support and continuous access to information, you can reduce user errors, get new recruits up and running quickly, and cut IT support calls. Reduce training costs and operating expenses with SAP Enable Now. Effective content lifecycle management improves training success, employee satisfaction and retention, while accelerating the ROI of enterprise applications. By improving data quality and reducing business process turnaround times, these tailored and relevant materials also accelerate content creation in all areas of the business.

Summary :

With SAP Enable Now, the leading knowledge content management solution, your employees unleash their full potential and achieve maximum productivity.

This solution enables you to support each and every one of your employees by quickly and efficiently creating a wide variety of content, for conventional or informal training or active support.